Facts about Starbucks in the Middle East (UPDATED August 2014)
Though our roots are in the United States, we are a global company with stores in 65 countries, including nearly 600 stores in 12 Middle Eastern and North African countries employing more than 10,000 partners (employees). In countries where we do business, we are proud to be a part of the fabric of the local community – working directly with local business partners who operate our stores, employing thousands of local citizens, serving millions of customers and positively impacting many others through our support of local neighborhoods and cities.
Our 300,000 partners around the globe have diverse views about a wide range of topics. Regardless of that spectrum of beliefs, Starbucks has been and remains a non-political organization. We do not support any political or religious cause. Additionally, neither Starbucks nor the company’s chairman, president and ceo Howard Schultz provide financial support to the Israeli government and/or the Israeli Army in any way.
What we do believe in, and remain focused on, is staying true to our company’s long-standing heritage – simply connecting with our partners and customers over a cup of high quality coffee and offering the best experience possible to them – regardless of geographical location.
Questions and Answers:
Is it true that Starbucks or Howard Schultz provides financial support to Israel?
No. This is absolutely untrue. Rumors that Starbucks or Howard provides financial support to the Israeli government and/or the Israeli Army are unequivocally false. Starbucks is a publicly held company and as such, is required to disclose any corporate giving each year through a proxy statement.
Has Starbucks ever sent any of its profits to the Israeli government and/or Israeli army?
No. This is absolutely untrue.
Is it true that Starbucks closed its stores in Israel for political reasons?
No. We do not make business decisions based on political issues. We decided to dissolve our partnership in Israel in 2003 due to the on-going operational challenges that we experienced in that market. After many months of discussion with our partner we came to this amicable decision. While this was a difficult decision for both companies, we believe it remains the right decision for our businesses.
Do you have plans to re-open should the opportunity arise?
We decided to dissolve our partnership in Israel in 2003 due to the on-going operational challenges that we experienced in that market.
When and where the business case makes sense and we see a fit for the Starbucks brand in a market we will work closely with a local partner to assess the feasibility of offering our brand to that community. We will therefore continue to assess all opportunities on this basis. At present, we will continue to grow our business in the Middle East as we have been very gratified by the strong reception of the brand in the region. We continue to work closely with our business partner, the Alshaya Group, in developing our plans for the region.
Do you work with a Middle East partner to operate Starbucks stores?
Through a licensing agreement with trading partner and licensee MH Alshaya WLL, a private Kuwait family business, Starbucks has operated in the Middle East since 1999. Today Alshaya Group, recognized as one of the leading and most influential retailing franchisees in the region, operates nearly 600 Starbucks stores in the Middle East and Levant region. In addition to its Starbucks stores, the Alshaya Group operates more than 2,600 retail stores in the Middle East, Russia and North Africa, providing jobs for more than 40,000 employees of more than 110 nationalities.
We are extremely fortunate and proud to have forged a successful partnership for the past fifteen years and look forward to building on this success.
In which Middle Eastern and North African countries do you operate?
We partner with Alshaya Group to operate Starbucks stores in Bahrain, Cyprus, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Turkey and United Arab Emirates in the Middle East and North Africa region. We are fortunate to have the opportunity to work with so many communities, and we are committed to providing the Starbucks Experience while respecting the local customs and cultures of each country we are a part of. We are also committed to hiring locally, providing jobs to thousands of local citizens in the countries where we operate.
This updates a statement originally posted to the Starbucks Newsroom in 2010.
12th November 2015
Spark the Spirit of the Season as Christmas Returns to Starbucks
Today, Starbucks Malaysia hailed the beginning of the holiday season with the return of its iconic red cups, which have become for many a celebrated symbol of the warmth and wonder of Christmas. Starbucks also unveiled espresso beverages like the new Christmas Panettone Latte, inspired by the classic Italian Christmas pastry, as well as the return of holiday favorites that have become as much of a seasonal tradition as the cups themselves. Customers are invited to stop by Starbucks to spark the spirt of the Christmas by enjoying these beautifully crafted beverages that will rekindle the magic of the season and all of the love and joy it holds
Kuala Lumpur, March 2015 : Starbucks Coffee Malaysia has emerged as Malaysia’s best employer at the Aon Hewitt Best Employers- Malaysia 2015 Awards, taking home the ‘Best of the Best’ title.
19th March 2015
Starbucks Malaysia Wins 'Best of the Best'
Kuala Lumpur, March 2015 : Starbucks Coffee Malaysia has been named as Malaysia’s best employer at the Aon Hewitt Best Employers- Malaysia 2015 Awards, receiving the title - Best of the Best.
Kuala Lumpur, March, 2015: Usher in the warm cheer of spring and shake off those winter blues. Starbucks Malaysia awakens your palate to celebrate the season with beautiful, perfectly crafted Starbucks® Macchiato beverages. The delicious layers in the Macchiato evoke spring's subtle colors as Starbucks® baristas create this masterpiece of espresso art.
13th November 2014
Starbucks Malaysia awarded the HR Best Practices Gold Award
Kuala Lumpur, November 2014 : Starbucks Malaysia was awarded the HR Best Practices Gold Award during the Malaysia Human Resources Award 2014 organized by the Malaysia Institute of Human Resources Management (MIHRM).
Kuala Lumpur, August 2014 : Mid-Autumn Festival or better known as the Mooncake Festival is a yearly traditional celebration for the Chinese communities all around the world. This is also a tradition that Starbucks Malaysia continues to celebrate. This year Starbucks® provides you with a unique experience that will entice and delight your taste buds!
Kuala Lumpur, July 2014 - Say yes to exquisite flavors throughout this hot and humid weather! Try Starbucks new Tiramisu Chocolate Chip Frappuccino® Blended Beverage and Tiramisu Frappuccino® Blended Beverage.
Kuala Lumpur, June 2014 : Say yes to exquisite flavors throughout this hot and humid weather! Try Starbucks new Strawberry Cheesecake Frappuccino® Blended Beverage and Fresh Banana + Mocha Frappuccino® Blended Beverage.
SELANGOR, 8 June 2014 – In collaboration with the Department of Agriculture and Laman magazine, Berjaya Starbucks Malaysia launched its 2nd Starbucks Community Edible Garden involving 55 Setia Alam residents, 45 Starbucks partners (employees) and 10 Department of Agriculture staff at Starbucks Drive-Thru Setia Alam, Selangor on 8 June 2014.
KUALA LUMPUR, May 3 2014 - In collaboration with Berjaya Starbucks Coffee Company, Nikon Club Malaysia once again embarked on another truly unique initiative for its members in conjunction with Visit Malaysia Year 2014. The endeavor takes the form of an ongoing photo contest run over three quarters in 2014 with the winning photographs to be displayed at selected Starbucks outlets.
KUALA LUMPUR, 30th March 2013 – In collaboration with Tourism Selangor, Berjaya Starbucks Malaysia launches its 3rd Global Month of Service (GMoS) - an annual initiative that is practiced at ALL Starbucks Worldwide throughout the month of April. During the Global Month of Service, Starbucks organizes on-going community service projects in which takes place simultaneously around the world; where partners and customers dedicate their time and energy to create positive change in their local neighborhoods, from tree planting to book drives at orphanage homes. Starbucks has been extending a helping hand to all communities around the world for more than 40 years.
KUALA LUMPUR, 5th March 2013–There is a special treat for coffee drinkers this summer. Starbucks® Asian Dolce Latte, the favorite classic latte with an Asian twist. Inspired by how coffee is drank in many counterparts of Asia, strong yet smooth and flavored, the Starbucks® Asian Dolce Latte is a distinct Asian inspiration and a reflection of the Starbucks commitment to Asia.